How to Thank a Cast Member at Walt Disney World

How to Thank a Cast Member at Walt Disney World

by Dad
(The Office)

 

Have you ever had a Cast Member go above and beyond and wondered, how do I thank a Cast Member at Walt Disney World?

How nice. Yes, you should. Those nice people are overworked, underpaid and somehow manage to keep a smile on their faces (mostly).

A little girl hugging Ariel at the Princess Fairytale Breakfast

Now that's the best way to say thanks - Photo by Laurie Sapp

How to thank a Cast Member at Walt Disney World.


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The next in our series of "How to _____ at WDW" is, how to say thank you to a Cast Member. There are several ways to thank them. Here are a few that I came up with.

Thank You Cards


A Cast Member at the Haunted Mansion

Bet you can't get this guy to smile (but he likes it if you try)- Photo by Cliff Wang


The first way is to create your own thank you cards. Just go out on Pinterest and look around. There's a bunch of them, or if you're very artsy you can create your own, but create thank you cards in advance. Have them ready to go.

Put four or five of them in your backpack, whatever you take into the parks. Whenever some Cast Member does a great job, give them a thank you card. Be sure to tell them, "Hey, I want to say thank you. Here's a card." (No, not "here's your sign". That's a whole different thing.

Say Thank You


The piano player at the Magic Kingdom

Be sure to say thanks to this guy - Photo by Andy Sanchez


Second way is just to say thank you. "Thank you, I appreciate that. You've done something special." Let them know when they've gone above and beyond. Say thank you.

Tweet


A Cast Member showing a bird to a group of people

Wonder if this bird goes Tweet? - Photo by Brett Svenson


Number three is to Tweet about it. Yes, like the glee club from the Tiki Room show... "Tweet, Tweet, Tweet, Tweet, Tweet".

O Tweet about it. Be sure to include @WDWToday in your tweet. That is the official Disney account. When you Tweet to @WDWToday, use the hashtag cast compliment - #castcompliment. Disney monitors that account. They look for those kind of things.

They see those cast compliments and actually Tweet back to you and say thank you and something like that. When you do that cast compliment to @WDWToday, Disney takes that and they put it in the Cast Member's files. It is a good way of thanking a Cast Member. It really does get attention. If you had a picture it really helps.

Take a Picture


Take a picture of a PhotoPass photographer

A picture of a picture, cool - Photo by Cliff Wang


Speaking of pictures, take a picture with them. Go to the Cast Member and "Hey, could you take a picture with me?", not of me, but with me. That's just kind of doing that personal, making it happy, making it fun. Go to a PhotoPass photographer. "Can I take a picture of you?" Take pictures of them. These are for the people that you can't tip. Most of the Cast Members at Disney World you can't tip, so for those people you've got to find interesting ways to say thank you.

Guest Service Fanatic Card


Doug and Russell are Wilderness Explorers at Animal Kingdom

Non face characters need love too - Photo by Cliff Wang


One of the best ways you can thank them if they really did something special, get their name off of their badge that they wear. Get their name and where they're from. You'll know where they did it, but get their name and where they're from.

Go to Guest Relations and ask for the Guest Service Fanatic Card. The Guest Service Fanatic Card is kind of the ultimate way that Cast Members get recognized. That Disney Fanatic Card is really, really important. That goes into their file and they get recognized during team meetings and things like that. It's really a big deal.

Contact Guest Communications


You can also contact Disney Guest Communications. Write or email or call Disney Guest Communications. Write an email or letter to them when they get home. Be personal. Tell them about your experience and thank them for your experience. You can send it to Guest Communications. Hand written notes are always appreciated.

Email - wdw.guest.communications@disneyworld.com
Phone - (407)-824-4321
Address - WDW Guest Communications, PO Box 10,040, Lake Buena Vista, FL 32830-0040

Come Back and Visit


A tram in the parking lot at Epcot

Yes, even the tram drivers - Photo by Cliff Wang


Come back and visit them. Return to the scene of the crime. If you've had great service, if something has gone well with a Cast Member, go back and see the again.

Believe me, their managers are watching. "Hey, I want to see if so and so is here., "she was helping me with something", or "he did such a great job last time" If they're not working, the higher ups do take notice of that.

Be Kind


Guys up a tree on the Jungle Cruise

Not exactly what I had in mind - Photo by Mike Billick


Then the last and most important way you can thank a Cast Member is just to be kind. Be considerate. Say thank you. Follow instructions. Keep your hands and head and body parts inside the boat, inside the ride vehicle at all times. You know, there's no reason for you to not follow the rules. They're there for your safety.

Those people are there to try to help you. I was at Disneyland a couple of years ago I didn't even think about it. We were standing in line at Mr. Toad's Wild Ride and some little kid went by and had their hands up, so I reached out and gave them a high five. Well, the Cast Member stopped the ride because she had to. It's their rules. She looked at me with that look. That's the rules. They've got to follow the rules. Just be kind and considerate. Think about what they're going through.

Dad's Simple Fun Magic Guide to Walt Disney World Planning

 

Dad's Bottom Line

All right, so those are some of the best ways to thank a Cast Member. If you've got any others that you know of or if you've been a Cast Member and you've experienced it, put it down in the comments. We'd love to hear those kind of things. Just add it to the comments. We'd love to hear any other ways that you could thank a WDW Cast Member.

 

 

Comments for How to Thank a Cast Member at Walt Disney World

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May 01, 2019
Thank you
by: Larry Krenk

We had a very nice experience due to the help and concern of Old Key West Resort managers, Debbie Higgins and the check-in-manager. Our flight back home was cancelled but they came to our rescue and booked us a couple more days extra so we had accommodations which gave us time to book another flight back home.

Bell services, Randy, was helpful in hurrying up to retrieving our luggage before it left the resort heading to the airport without us and returned them back to our new room. Without their help this could of ended up being a disaster for us!

Apr 08, 2019
Special Thanks to you .... Zachary
by: Wendy Johnson

My granddaughter loves stuff animals. When she is not winning them, she loves to purchase them from your specialty shops. She purchased the little character "Stitch" which she fell in love with from the movie lilo & Stitch.

Well right after that she and other family members went on the ride "Tower of Terror". She did't secure her package all of a sudden Stitch... was gone!!!

We were able to make it back to the shop just before closing and that's when we met Zachary.

After my granddaughter shared her story, he was able to replace her beloved "Stitch". I was happy and she was elated. If I had a picture of her BIG smile I would add it.

Thank you so much Zachary for a great ending to a fun night. Thanks for taking the time to call and get the approval for the replacement. Many Many Thanks and Big Kudos to you!

Wendy Johnson

Mar 09, 2019
Port Orleans Hotel
by: Mary Dowd

We were there for Mardi Gras n 2 of the Hotel guest service people went above and beyond! Sam B. At the reservation desk and Becca at lobby info! Took so much time to make Our to make My 6 yr old Princess Merida Fan the Happiest Bday Girl in Disney❤️🥰 Thank You Both Soooo Much! Ya’ll were the BEST😇😇

Feb 14, 2019
Thank you
by: Julie

We started out upset with Last Saturday my husband and I brought his sister to Disney as she was here with us from up north. She bought a one day pass with hopper we were lucky enough to get there early at animal kingdom to see the Navi river ride and then did the ride to see the animals there not many animals but the guide "Chad" made it a great ride. After that we tried to connect her band to ours to see if we could get fast passes, unfortunately we were not.

A wonderful lady named "Shannon" helped us and helped us get seven dwarf mine ride fastpasses when there weren’t any. After a very full day the only ride she wanted to ride at Epcot was Soarin'. A wonderful lady named "Shyla" help get those when there weren’t any we started out upset she couldn’t get the Florida pass since she was going to be here for just a short time but we do want to thank you for all your staff did to make it a great day.

Jan 01, 2019
Good point!
by: Tony F.

Dad, in 2017, my wife and I took our first "child-free" trip to WDW. My wife has special dietary needs, and although she ALWAYS gets what she needs at WDW with no trouble, she is self-conscious about, from her perception, having others go out of their way for her. While in the Magic Kingdom at Cosmic Rays, she asked one of the cast members where to get a frozen drink that another guest was enjoying. The cast member took us to a closed section of the restaurant, asked for the drink, then asked if I wanted one as well. Since the drink looked good, I said "sure". When the person on the other side of the counter gave us the drinks, I asked where we needed to go to pay for them. With a smile, the cast member (Danielle) simply said, "Don't worry about it. It's part of the magic!" I took a picture of the cast member with my wife and posted it on the WDW Facebook page, but never did hear anything back. I hope the cast member was recognized for going above and beyond to make our experience great!

Nov 04, 2018
Saved my trip
by: Jeff

I'd like to thank Louis in the gift shop at OKW. My glasses were loose and in need of a small screwdriver to tighten them back up. Louis let me borrow their serewdriver, used for magic bands, to tighten my glasses. This saved me a 1/2 hr trip to Walgreens. GIANT SHOUT OUT TO LOUIS!

Oct 23, 2018
Thank You Pedro!
by: Lauren + Goli

Pedro from La Puente,Ca went way above and beyond for my friend who has a walking disability. Thank you Again Pedro for helping us.

Sep 29, 2018
Great service
by: Dave &Myrna

We were in Hollywood Studios this afternoon,being really warm we got the frozen lemonade from Kate from Porto Rico she was extremely friendly and provided great customer service.
Please pass on our Thanks to her

Sep 10, 2018
Art help
by: Frank

We stopped in the Art of Animation in Disney Springs on Sept.6 to find some art for our Disney room. We were immediately greeted by Zach. He noted my button as "that guy" which instantly gave me a sense of fun. After a few minutes of searching he came over and helped us through the process with a continued sense of humor yet knowledgeable guidance. It made this an extra memory while building a Disney place at home.
Thanks Zach!!

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