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My Phone isn’t working with MyDisneyExperience

by Chris
(North Fort Myers, FL)

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I’ve talked to WDW and they’ve updated the mobile app. My phone doesn’t support it anymore. I just bought it last year!! How do I stay connected when I’m in the park?? Very disappointed right now.

Even Daisy has a phone at Walt Disney World

Cell phones are EVERYWHERE. Even Daisy has one! – Photo by Wayne Wood

Dad’s don’t worry Answer

Chris, I’m sorry you’re having a problem. I know it can be frustrating. Technology can be frustrating. I deal with it all the time. We have all kinds of programs and technology and they’re always updating and making changes, and it gets kind of old, but it’s not one of the things that’s going to make or break your trip. It’s really not.

The My Disney World Experience app is great, it’s a wonderful thing keeping track of FastPasses, of ADRs, and all the stuff, having the maps right there in your pocket, all of that stuff is really cool, but guess what? It’s not essential. Don’t tell Disney, but it’s really not essential. You can do all of those things without a phone. You don’t have to have The MyDisneyExperience app, yes, I’m serious, you really don’t.

FastPasses, you can make FastPasses still at the FastPass kiosk. They still have FastPass kiosks all around the park. Guess what’s happened when the My Disney Experience app went onto phones? Those kiosks are empty. Nobody goes to the kiosks anymore, so it’s pretty easy to go to a kiosk and change a FastPass. I actually did it the last time I was there, just to try it out. It’s cool, you can make new FastPasses right there at the kiosk, so you don’t need a phone to make FastPasses.

Dining reservations, you can go up to the restaurant, yeah it’s a little bit better if you do have a reservation, but it’s not essential. Make your dining reservations before you go and you won’t have to worry about anything.

Maps. Yes there are maps on the phone. Yes it will tell you where the nearest bathroom is. Guess what? They still have printed maps. You can look at a printed map and see all that stuff.

There’s really nothing that you can’t do without technology at Disney World. There really is NOTHING you have to have My Disney Experience for. It’s cool, it’s helpful, but you don’t have to have it. A lot of people have a great experience without it.

A few months ago, I wrote a column about technology and Walt Disney World. It was about people that are spending too much time with their technology. It really makes the point about how we have become so engrossed with technology that sometimes we lose the human interaction, the human touch.

Dad’s Cell Phones at Walt Disney World page

Destinations to Travel

Dad’s Bottom Line

The bottom line is, yes the technology is nice. Yes, having the phones there and being able to change things right in your hand, being able to find things, being able to look at schedules, that’s all nice, well, great, good, fun, but it’s not essential. You don’t have to have it.

I hope that helps Chris, I hope that answered your question. Sorry that you’re having problems, but the bottom line is you don’t have to do it. It’s great, it’s fun, but you don’t have to.

PS. You can contact Disney and ask them to help.


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Comments for

May 01, 2019 thank you
by: Kate

I called the number and IT contacted me asking me to send an email via the app which you can do without being able to log in.

IT contacted me and once I turned the battery saver off I’m able to log into the app without issue.

So DAD, thank you for the suggestion

Apr 29, 2019 Samsung 10
by: Kate

I can’t get the ap to work with my new phone. I can’t log in, it is a problem, I will need to log in for the you maps, the reservation times for the meals.

I’ve removed and reinstalled the ap any other ideas?

Dad Answers

Call Disney. (407) 939-4357

Apr 23, 2019 Thanks Dad
by: Anonymous

I work with the App on a daily basis. My job is to help people with the tech problems. However they don’t need it. Working in the parks and seeing all the frustration with cellphones is exhausting. I agree 100% with you. I encourage others to put down their phones and talk to cast members or just enjoy being on vacation.

Aug 28, 2018 My appdoes not work either
by: RICH

Telling me I don’t need something is not an excuse for your shortcomings which everyone else is using.

Dad Answers

The MyDisneyExperience is a Disney app. If you are having problems with it, contact Disney for help.

PS. We aren’t associated with Disney other than being big fans.

Return to Ask Dad.

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