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Using the Disability Access Pass at Walt Disney World

by Karla
(Denver, NC)

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“We will be at Walt Disney World January 28th through February 3rd. We have a 12-year-old who is diabetic and have read about the disability access pass that we may be able to use. We have fast passes and read that we can use this in conjunction with Fastpass.

How exactly does it work? Do we have to go to Guest Relations Lobby at the park entrance and apply for access? Do we have to do this at each park, or does going to one of the parks cover for all four parks?”

The Disability Access Pass can really help with a ride like Test Track

It can really help on something like Test Track – Photo by Wayne Wood

I’ve never had to deal with a disability access pass, so I asked our partners at Destination Travel. That’s one of the things that they are very familiar with. A lot of their agents have people that suffer from disabilities, so they are very familiar with the disability access pass.

Dad’s Destinations to Travel Page

Nancy Casteel, one of their agents, has this answer. “The Disability Access Pass, or DAS, is available at Guest Services. Let them know that you may have an issue waiting in line due to a medical condition. Have your son with you, as they will take his picture so the cast members can identify him when you use the pass.

They will ask you how many guests are with you. The pass is good for up to six guests. The pass will be good for your entire stay, so you don’t need to go more than once. You show this pass to a Cast Member at the attraction entrance and they will issue a return time, which is the same as the wait time for the attraction. Then when you return you go to the FastPass line and show them your DAS card and they’ll let you through.”

Destinations to Travel

Dad’s Bottom Line

So the bottom line is, you go to Guest Services once on the first day, and you get your pass. Have the person with you that it applies to, as they’ll need to have their picture taken. That pass will be good for your whole stay.

When you go to the rides, present it, and you’ll get your time to come back. Easy.

Do you have any experience with the Disability Access Pass? Let us know down in the comments below.


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Comments for

Mar 28, 2019 long lines at disney.
by: Mike

I am 150 lbs overweight due to Diabetes I also have C.O.P.D. the 2 make it impossible for me to stand for more than a couple of minutes. Solution Electric mobility device. Was able to sit in line for hours waiting for the new rides with out to much discomfort. The day we went the park was loaded with strollers. The lines loaded with parents holding sleeping young ones. They seamed much more miserable than me. For a business that pridfes itself as being the happiest place in the world, they do a lousy job of entertaining the people in the long lines. Heaven help you if you have a sudden need for a restroom. Disney needs to find a way to distract people while standing in line for such long times.

A port-a-pottie half way thru the line would start looking good when faced with fighting your way back out of line. I for one would understand someone needing to step out of line and back in line after a need for some relief. how about a bench now and then with some sort of timer or time limit? Put those imagineers to work and figure out a better way to move people thru the lines.


Feb 03, 2018 What is a disability
by: Anonymous

What constitutes a disability?

Dad answers

It’s not well defined. Here’s Disney’s definition…

Who will be eligible for DAS?
Disney Parks’ goal is to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). Guests should visit Guest Relations to discuss their assistance needs.

Jan 15, 2018 Disabilty Pass was helpful
by: Josh L

We went to Walt Disney World in 2016. My son is non verbal autistic and has lot of difficulty waiting in lines. I did a lot of research on many sites before our vacation. One of the main things I did was look up to see if there was any sort of pass we could get for him.

We found out about the Disability pass. I asked my sons doctor for a note to explain his condition but we didn’t need it. I offered it to guests services but they said no thank you. Instead they just wanted to ask a few basic questions. The biggest being why we needed one.

The pass was great to have. We maximized our FastPasses with it and were able to go every ride we wanted at the time. The ability to walk around while you waited for your return time was very helpful.

Jan 14, 2018 Disability pass
by: Anonymous

We used the DAS Christmas Week at WDW.
1) We have 2 kids with autism, but they said that they would only issue 1 DAS which was good for 6 people. There are 6 in our immediate family, but 11 in our party total. So I wasn’t sure how it would work out. They didn’t issue a paper pass, but added it to our magic bands. We visited Guest Services first thing on the first day at the park and never had to do it again the length of our stay.
2) The return time is the current wait time minus 10 minutes. You can only be issued one DAS at a time. You can still use Fast Passes if you have them for other rides in the meantime.
3) As it turned out, the ride attendant never limited us to just 6. Our whole party could ride together —and this was the busiest week of the year.
4) If you have a family member with a disability who might benefit from assistance at the airport, visit
Arrange help at the airport. (BTW, Joel in Pittsburgh was outstanding.)

Jan 14, 2018 DAS pass
by: Claire

We used one for my daughter a few months ago. It gets put onto your magic bands (if you have them) and you don’t get a physical pass. When it’s your time to go back to the ride just scan the magic band of the person it relates to first then the others and go straight in. We entered up to about 10 minutes before sometimes and it let us through!

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